Corso CLWXCALL – The Essentials of Webex Calling

Obiettivi | Certificazione | Contenuti | Tipologia | Prerequisiti | Durata e Frequenza | Docenti | Modalità di Iscrizione | Calendario

Il Corso CLWXCALL – The Essentials of Webex Calling guida i Partecipanti nella configurazione, gestione e troubleshooting di una soluzione Webex Calling in ambiente Cisco Collaboration. Il percorso fornisce una visione operativa delle principali funzionalità di Webex Control Hub, partendo dal setup iniziale della piattaforma fino alla gestione di utenti, dispositivi, servizi di chiamata e integrazione con infrastrutture telefoniche esistenti. Durante il corso vengono trattate tecnologie e componenti come Webex Meetings, Webex Messaging, Webex Calling, Webex Control Hub, Cisco Unified Communications Manager (CUCM), Cisco Unified Border Element (CUBE), Public Switched Telephone Network (PSTN), Local Gateway, Cisco routers, Cisco IP Phones, user provisioning, device provisioning, analytics, reporting e troubleshooting. Il programma approfondisce inoltre la configurazione delle funzionalità di chiamata gestibili dagli amministratori e dagli utenti, la gestione delle policy, l’accesso ai servizi Webex e le opzioni disponibili per integrare funzionalità PSTN all’interno di una soluzione Webex Calling. Particolare attenzione viene dedicata agli scenari di deployment basati su premises-based PSTN, alla configurazione del Local Gateway, alle impostazioni di CUBE, alle architetture con high availability e failover su Cisco routers, oltre alle attività di troubleshooting relative a problemi di setup, signaling, media e connettività della soluzione. Il Corso contribuisce alla preparazione delle competenze richieste nei percorsi di Certificazione Cisco Collaboration, con focus specifico su Webex Calling, Webex Control Hub, CUCM, CUBE, PSTN integration e Local Gateway deployment.

Obiettivi del corso

Di seguito una sintesi degli obiettivi principali del Corso CLWXCALL – The Essentials of Webex Calling:

• Comprendere l’architettura delle soluzioni Webex, inclusi Webex Meetings, Webex Messaging e Webex Calling.
• Configurare e gestire Webex Control Hub, utenti, dispositivi, servizi, analytics, reporting e troubleshooting.
• Implementare funzionalità Webex Calling configurabili da amministratori e utenti tramite Control Hub e user portal.
• Integrare servizi PSTN tramite Local Gateway, Cisco routers, CUCM e Cisco Unified Border Element (CUBE).

Certificazione del corso

Questo corso tratta contenuti trasversali a diverse Certificazioni Cisco Collaboration e Automation

Contenuti del corso

Webex Overview

• Overview of the Webex collaboration portfolio
• Introduction to Webex Meetings, Webex Messaging, and Webex Calling
• Role of cloud collaboration in modern business communications
• Main components of a Webex Calling deployment
• Relationship between Webex services and Cisco Collaboration solutions

Webex Control Hub Overview and Monitoring

• Introduction to Webex Control Hub as the central management platform
• Overview of analytics, troubleshooting, and reporting capabilities
• Monitoring of users, services, devices, and calling activity
• Visibility into service health and operational status
• Use of Control Hub for centralized administration and diagnostics

Webex Control Hub Management

• Initial setup of Webex Control Hub for business environments
• Management of organizations, administrators, users, and settings
• Configuration of management access and administrative roles
• Control Hub workflows for collaboration service administration
• Operational management of Webex Calling environments

Webex Control Hub Services

• Overview of services available in Webex Control Hub
• Management of Webex Meetings, Webex Messaging, and Webex Calling
• Introduction to Cloud-Connected Unified Communications Services
• Overview of Hybrid Services in Webex environments
• Service configuration and integration within Control Hub

Methods to Add Users to Webex Control Hub

• Available methods for adding users to Webex Control Hub
• Manual user creation and user management workflows
• User provisioning options for business deployments
• Assignment of services and calling capabilities to users
• Validation of user activation and service availability

Methods to Add Devices to Webex Control Hub

• Cisco IP Phone registration with Webex Control Hub
• Eligible devices for Webex Calling deployments
• Device provisioning methods and registration workflows
• Association of devices with users and calling services
• Validation of device onboarding and operational status

Admin-Configurable Webex Calling Features

• Configuration of organization-level Webex Calling features
• Calling policies and settings managed by administrators
• Feature configuration through Webex Control Hub
• Management of calling behavior across the organization
• Validation of admin-configured calling features

User-Configurable Webex Calling Features

• User-level Webex Calling feature configuration
• Calling settings managed through Control Hub or user portal
• Personal calling preferences and service options
• Interaction between administrator settings and user-configurable features
• Validation of user calling feature behavior

Webex Calling Public Switched Telephone Network Options

• Overview of PSTN options for Webex Calling
• Methods for bringing PSTN calling capabilities into Webex Calling
• Comparison of PSTN deployment models
• Role of premises-based PSTN in Webex Calling architectures
• Planning considerations for PSTN integration

Routers Supporting Local Gateway

• Role of Local Gateway in premises-based PSTN deployments
• Cisco routers supporting Local Gateway functionality
• Third-party router considerations for Local Gateway scenarios
• Router requirements for Webex Calling PSTN integration
• Selection criteria for Local Gateway deployment

Deployment Scenarios for Local Gateways

• Common deployment scenarios for Local Gateway
• Integration of premises-based PSTN with Webex Calling
• Interaction between Webex Calling and existing voice infrastructure
• Design considerations for Local Gateway connectivity
• Deployment planning for enterprise calling environments

Local Gateway and Cisco Unified Border Element with High Availability

• Role of Cisco Unified Border Element (CUBE) in Webex Calling
• High availability concepts for Local Gateway deployments
• Failover mechanisms using Cisco routers
• Resilient PSTN connectivity for Webex Calling environments
• Operational considerations for HA and CUBE-based architectures

Control Hub Settings for Webex Calling

• Configuration of Webex Control Hub for Webex Calling
• Organization and location settings for calling services
• PSTN-related settings in Control Hub
• Integration settings for premises-based PSTN deployments
• Validation of Webex Calling configuration in Control Hub

Router Settings for Webex Calling

• Configuration of Cisco router settings for Webex Calling
• Local Gateway configuration for premises-based PSTN
• CUBE settings required for Webex Calling integration
• Voice routing and signaling configuration considerations
• Validation of router configuration and calling connectivity

Webex Calling Troubleshooting

• Troubleshooting setup issues in Webex Calling deployments
• Diagnosis of signaling, media, and connectivity problems
• Use of Control Hub tools for diagnostics and troubleshooting
• Troubleshooting Local Gateway and CUBE-related issues
• Resolution of common Webex Calling service problems

Attività Laboratoriali

• Set Up Webex Control Hub
• Add Users to Webex Control Hub
• Configure Admin-Configurable Webex Calling Features
• Configure User-Configurable Webex Calling Features
• Configure High Availability on Cisco Routers
• Configure Webex Control Hub for Webex Calling
• Configure Local Gateway for Webex Calling
• Troubleshooting Issues with Webex Calling

Tipologia

Corso di Formazione con Docente

Docenti

I docenti sono Istruttori accreditati CISCO e certificati in altre tecnologie IT, con anni di esperienza pratica nel settore e nella Formazione.

Infrastruttura laboratoriale

Per tutte le tipologie di erogazione, il Corsista può accedere alle attrezzature e ai sistemi reali Cisco presenti nei Nostri laboratori o direttamente presso i data center Cisco in modalità remota. Ogni partecipante dispone di un accesso per implementare le varie configurazioni avendo così un riscontro pratico e immediato della teoria affrontata. Ecco di seguito alcune topologie di rete dei Laboratori Cisco Disponibili:

Dettagli del corso

Prerequisiti

Si consiglia la partecipazione al Corso CISCO CLCOR.

Durata del corso

• Durata Intensiva 3gg;

Frequenza

Varie tipologie di Frequenza Estensiva ed Intensiva.

Date del corso

• Corso Cisco CLWXCALL (Formula Intensiva) – Su richiesta – 9:00 – 17:00

Le iscrizioni sono a numero chiuso per garantire ai tutti i partecipanti un servizio eccellente.
L’iscrizione avviene richiedendo di essere contattati dal seguente Link, o contattando la sede al numero verde 800-177596 o inviando una richiesta all’email [email protected].