Cisco Collaboration, CCNA Collaboration, CCNP Collaboration

Corso CCNP Collaboration CLICA – Implementing Cisco Collaboration Applications

Panoramica Obiettivi Contenuti
Tipologia Prerequisiti Durata e Frequenza
Docenti Modalità di Iscrizione Calendario

PANORAMICA

Corso di preparazione al conseguimento della
Certificazione Cisco CCNP Collaboration CLICA
Esame 300-810 Parte della Certificazione Cisco CCNP Collaboration
Implementing Cisco Collaboration Applications (CLICA)

Agevolazioni per Disoccupati Inoccupati e lavoratori a Termine

Contattaci ora per ricevere tutti i dettagli e per richiedere, senza alcun impegno, di parlare direttamente con uno dei nostri docenti CISCO CLICCA QUI.
Oppure chiamaci subito al nostro numero verde 800-177596.

OBIETTIVI DEL CORSO

Il corso CLICA Implementing Cisco Collaboration Applications (CLICA) è parte del percorso Cisco CCNP Collaboration. L’obiettivo principale di questo corso è offrire le conoscenze e le competenze per semplificare i protocolli di comunicazioni e, nel contempo, rafforzarne la robustezza con sistemi quali Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express. Si tratteranno le problematiche di integrazione dei sistemi come Cisco Jabber e Cisco Unified Communications Manager IM and Presence con sistemi di terze parti, nonché si implementeranno sistemi di chat rooms, message archiving e call recording.

CONTENUTI DEL CORSO

Implementing Cisco Collaboration Applications (CLICA)

Configuring and Troubleshooting Cisco Unity Connection Integration
Overview of Cisco Unity Connection Integration
SCCP Integration
SIP Integration
Typical Integration Mistakes
Integration Considerations
Integrate and Set Up Cisco Unity Connection
Clustering Options
Deployment Options
Networking
References
Configuring and Troubleshooting Cisco Unity Connection Call Handlers
Call Handler Overview
System Call Handler
Caller Input
Operator Call Handler
Goodbye Call Handler
Directory Handler
Interview Handler
Configure Cisco Unity Connection Call Handlers
Toll Fraud
Implement Toll Fraud Prevention
Troubleshoot Cisco Unity Connection Call Handlers
References
Troubleshooting Cisco Unity Connection
Overview of Cisco Unity Connection Troubleshooting Options
Integration Troubleshooting Tools
Cisco Unified Real-Time Monitoring Tool
Troubleshoot Cisco Unity Connection
References
Configuring and Troubleshooting Cisco Unity Express
Overview of Cisco Unity Express Integration
Triggers
MWI Notification
Configure Cisco Unity Express
Cisco Unity Express Trigger Troubleshooting
MWI Notification Troubleshooting
Troubleshoot Cisco Unity Express
References
Configuring SSO for Cisco Unified Communications Applications
SSO Overview
SSO Prerequisites
SSO Components
Trust Metadata File
Identity Provider
SAML Authentication
OAuth
Cisco Unified Communications Manager SSO Capabilities
SSO for Collaboration Endpoints
SSO and Collaboration Edge
Session and Token Expiration Timers
References
Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
Cisco Unified Communications Manager IM and Presence and Cisco Jabber Integration Overview
Integration with Cisco Unified Communications Manager and IM and Presence Service
Integration with Cisco Unity Connection
Integration with Conferencing Servers
Integration with LDAP
Integration with Microsoft Exchange
Clustering
Cisco Unified Communications Manager IM and Presence Service Federation Overview
Cisco Unified Communications Manager IM and Presence Multidomain Deployment
Cisco Unified Communications Manager IM and Presence Intradomain Federation
Configure Cisco Unified Communications Manager IM and Presence High Availability
Cisco Jabber Deployment Options
Cisco Jabber in Deskphone Control Mode
Cisco Jabber in Softphone Mode
Cisco Jabber Service Discovery Process
Implement Cisco Jabber
Configure Centralized Cisco Unified Communications Manager IM and Presence
Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
Cisco Jabber Customization Overview
Cisco Unified Communications Services
Service Profiles
Custom Configuration Files
Contact Sources
Contact Photos
Policies
Embedded Tabs
Cisco Jabber Extend and Connect
Apple Push Notification Service
Configure Cisco Unified Communications Manager IM and Presence Service Functionality
Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
Enterprise Instant Messaging Compliance and Archiving Overview
External Database Overview
PostgreSQL External Database Integration
Persistent Chat
Message Archiving
Enable Message Archiving and Chat Rooms
Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
References
Troubleshooting Cisco Unified Communications Manager IM and Presence Service
Cisco Unified Communications Manager IM and Presence System Troubleshooting Tools
System Troubleshooter
Cisco Unified Real-Time Monitoring Tool
Presence Viewer
Cisco Jabber Connection Status
Apple Push Notifications Troubleshooting
IM and Presence Service Multidomain Deployment Troubleshooting
Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
Troubleshoot Cisco Unified Communications Manager IM and Presence Service
Integrating Cisco Unified Attendant Console Advanced
Cisco Unified Attendant Console Advanced Integration Overview
Capabilities
Platform Requirements
Cisco Unified Communications Manager Integration
Cisco Unified Communications Manager IM and Presence Service Integration
Reporting
Integrate Cisco Unified Attendant Console Advanced
Implementing Call Recording and Monitoring
Overview of Call Recording and Monitoring in Cisco Unified Communications Manager
SPAN-Based Solutions
Implement Call Recording and Monitoring Using a SPAN-Based Solution
Cisco Unified Border Element Dial-Peer Forking
Cisco Unified Communications Manager Network-Based Recording and Monitoring
Implement Cisco Unified Communications Manager Call Recording and Monitoring
References

Attività Laboratoriali

Integrate and Set Up Cisco Unity Connection
Configure Cisco Unity Connection Call Handlers
Implement Toll Fraud Prevention
Troubleshoot Cisco Unity Connection Call Handlers
Troubleshoot Cisco Unity Connection
Configure Cisco Unity Express
Troubleshoot Cisco Unity Express
Configure Cisco Unified Communications Manager IM and Presence High Availability
Implement Cisco Jabber
Configure Centralized Cisco Unified Communications Manager IM and Presence
Configure Cisco Unified Communications Manager IM and Presence Service Functionality
Enable Message Archiving and Chat Rooms
Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
Troubleshoot Cisco Unified Communications Manager IM and Presence Service
Integrate Cisco Unified Attendant Console Advanced
Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
Implement Cisco Unified Communications Manager Call Recording and Monitoring

TIPOLOGIA DEL CORSO

Lezioni frontali Presenza in Aula e Laboratorio;
Lezioni a distanza in Video Presenza Tempo Reale e Laboratorio;

INFRASTRUTTURA LABORATORIALE

Per tutte le tipologie di erogazione, il Corsista può accedere alle attrezzature e ai sistemi reali Cisco presenti nei Nostri laboratori o direttamente presso i data center Cisco in modalità remota h24. Ogni partecipante dispone di un accesso per implementare le varie configurazioni avendo così un riscontro pratico e immediato della teoria affrontata.
Ecco di seguito alcune topologie di rete dei Laboratori Cisco Disponibili:

Corso Implementing Cisco Collaboration Applications

PREREQUISITI

Si consiglia la partecipazione al Corso Cisco CCNA.

DURATA E FREQUENZA

Durata 5gg – Varie tipologie di Frequenza Estensiva ed Intensiva.

DOCENTI

I docenti sono Istruttori Ufficiali pluri certificati Cisco e in altre tecnologie IT, con anni di esperienza pratica nel settore e nella Formazione.

MODALITÀ DI ISCRIZIONE

Le iscrizioni sono a numero chiuso per garantire ai tutti i partecipanti un servizio eccellente.
L’iscrizione avviene richiedendo di essere contattati dal seguente Link, o contattando la sede al numero verde 800-177596 o inviando una richiesta all’email [email protected].