Corso CCNP Collaboration CLICA – Implementing Cisco Collaboration Applications

Obiettivi | Certificazione | Contenuti | Tipologia | Prerequisiti | Durata e Frequenza | Docenti | Modalità di Iscrizione | Calendario

Certificazione Cisco CCNP Collaboration

Il Corso CLICA Implementing Cisco Collaboration Applications è parte del percorso Cisco CCNP Collaboration. L’obiettivo principale di questo corso è offrire le conoscenze e le competenze per semplificare i protocolli di comunicazioni e, nel contempo, rafforzarne la robustezza con sistemi quali Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express. Si tratteranno le problematiche di integrazione dei sistemi come Cisco Jabber e Cisco Unified Communications Manager IM and Presence con sistemi di terze parti, nonché si implementeranno sistemi di chat rooms, message archiving e call recording. Il Corso contribuisce alla preparazione dell’esame di Certificazione CCNP Collaboration (Esame 300-810).

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Obiettivi del corso

Di seguito una sintesi degli obiettivi principali del Corso CLICA Implementing Cisco Collaboration Applications:

  • Semplificazione dei protocolli di comunicazione e rafforzamento con sistemi come SSO.
  • Uso di Cisco® Unified IM & Presence, Cisco Unity® Connection e Cisco Unity Express.
  • Integrazione di Cisco Jabber e Cisco Unified Communications Manager IM and Presence con soluzioni esterne.
  • Implementazione di chat rooms e archiviazione dei messaggi.
  • Introduzione alla registrazione delle chiamate.

Certificazione del corso

Esame 300-810 CLICA Implementing Cisco Collaboration Applications;
Esame Parte della Certificazione CCNP Collaboration. Il programma di certificazione CCNP Collaboration prepara per i ruoli professionali nelle odierne tecnologie sulla collaboration. La CCNP collaboration ora include elementi di automazione e programmabilità per la massima scalabilità delle moderne infrastrutture di comunicazione. In particolare l’esame 300-810 CLICA testa competenze su argomenti quali: collaboration applications, single sign-on, Cisco Unified IM e Presence, Cisco Unity Connection, Cisco Unity Express, application clients.

Contenuti del corso

  • Configuring and Troubleshooting Cisco Unity Connection Integration
  • Overview of Cisco Unity Connection Integration
  • SCCP Integration
  • SIP Integration
  • Typical Integration Mistakes
  • Integration Considerations
  • Integrate and Set Up Cisco Unity Connection
  • Clustering Options
  • Deployment Options
  • Networking
  • References
  • Configuring and Troubleshooting Cisco Unity Connection Call Handlers
  • Call Handler Overview
  • System Call Handler
  • Caller Input
  • Operator Call Handler
  • Goodbye Call Handler
  • Directory Handler
  • Interview Handler
  • Configure Cisco Unity Connection Call Handlers
  • Toll Fraud
  • Implement Toll Fraud Prevention
  • Troubleshoot Cisco Unity Connection Call Handlers
  • References
  • Troubleshooting Cisco Unity Connection
  • Overview of Cisco Unity Connection Troubleshooting Options
  • Integration Troubleshooting Tools
  • Cisco Unified Real-Time Monitoring Tool
  • Troubleshoot Cisco Unity Connection
  • References
  • Configuring and Troubleshooting Cisco Unity Express
  • Overview of Cisco Unity Express Integration
  • Triggers
  • MWI Notification
  • Configure Cisco Unity Express
  • Cisco Unity Express Trigger Troubleshooting
  • MWI Notification Troubleshooting
  • Troubleshoot Cisco Unity Express
  • References
  • Configuring SSO for Cisco Unified Communications Applications
  • SSO Overview
  • SSO Prerequisites
  • SSO Components
  • Trust Metadata File
  • Identity Provider
  • SAML Authentication
  • OAuth
  • Cisco Unified Communications Manager SSO Capabilities
  • SSO for Collaboration Endpoints
  • SSO and Collaboration Edge
  • Session and Token Expiration Timers
  • References
  • Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
  • Cisco Unified Communications Manager IM and Presence and Cisco Jabber Integration Overview
  • Integration with Cisco Unified Communications Manager and IM and Presence Service
  • Integration with Cisco Unity Connection
  • Integration with Conferencing Servers
  • Integration with LDAP
  • Integration with Microsoft Exchange
  • Clustering
  • Cisco Unified Communications Manager IM and Presence Service Federation Overview
  • Cisco Unified Communications Manager IM and Presence Multidomain Deployment
  • Cisco Unified Communications Manager IM and Presence Intradomain Federation
  • Configure Cisco Unified Communications Manager IM and Presence High Availability
  • Cisco Jabber Deployment Options
  • Cisco Jabber in Deskphone Control Mode
  • Cisco Jabber in Softphone Mode
  • Cisco Jabber Service Discovery Process
  • Implement Cisco Jabber
  • Configure Centralized Cisco Unified Communications Manager IM and Presence
  • Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
  • Cisco Jabber Customization Overview
  • Cisco Unified Communications Services
  • Service Profiles
  • Custom Configuration Files
  • Contact Sources
  • Contact Photos
  • Policies
  • Embedded Tabs
  • Cisco Jabber Extend and Connect
  • Apple Push Notification Service
  • Configure Cisco Unified Communications Manager IM and Presence Service Functionality
  • Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
  • Enterprise Instant Messaging Compliance and Archiving Overview
  • External Database Overview
  • PostgreSQL External Database Integration
  • Persistent Chat
  • Message Archiving
  • Enable Message Archiving and Chat Rooms
  • Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
  • References
  • Troubleshooting Cisco Unified Communications Manager IM and Presence Service
  • Cisco Unified Communications Manager IM and Presence System Troubleshooting Tools
  • System Troubleshooter
  • Cisco Unified Real-Time Monitoring Tool
  • Presence Viewer
  • Cisco Jabber Connection Status
  • Apple Push Notifications Troubleshooting
  • IM and Presence Service Multidomain Deployment Troubleshooting
  • Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
  • Troubleshoot Cisco Unified Communications Manager IM and Presence Service
  • Integrating Cisco Unified Attendant Console Advanced
  • Cisco Unified Attendant Console Advanced Integration Overview
  • Capabilities
  • Platform Requirements
  • Cisco Unified Communications Manager Integration
  • Cisco Unified Communications Manager IM and Presence Service Integration
  • Reporting
  • Integrate Cisco Unified Attendant Console Advanced
  • Implementing Call Recording and Monitoring
  • Overview of Call Recording and Monitoring in Cisco Unified Communications Manager
  • SPAN-Based Solutions
  • Implement Call Recording and Monitoring Using a SPAN-Based Solution
  • Cisco Unified Border Element Dial-Peer Forking
  • Cisco Unified Communications Manager Network-Based Recording and Monitoring
  • Implement Cisco Unified Communications Manager Call Recording and Monitoring
  • References

Attività Laboratoriali

  • Integrate and Set Up Cisco Unity Connection
  • Configure Cisco Unity Connection Call Handlers
  • Implement Toll Fraud Prevention
  • Troubleshoot Cisco Unity Connection Call Handlers
  • Troubleshoot Cisco Unity Connection
  • Configure Cisco Unity Express
  • Troubleshoot Cisco Unity Express
  • Configure Cisco Unified Communications Manager IM and Presence High Availability
  • Implement Cisco Jabber
  • Configure Centralized Cisco Unified Communications Manager IM and Presence
  • Configure Cisco Unified Communications Manager IM and Presence Service Functionality
  • Enable Message Archiving and Chat Rooms
  • Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
  • Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
  • Troubleshoot Cisco Unified Communications Manager IM and Presence Service
  • Integrate Cisco Unified Attendant Console Advanced
  • Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
  • Implement Cisco Unified Communications Manager Call Recording and Monitoring

Tipologia

Corso di Formazione con Docente

Docenti

I docenti sono Istruttori accreditati CISCO e certificati in altre tecnologie IT, con anni di esperienza pratica nel settore e nella Formazione.

Infrastruttura laboratoriale

Per tutte le tipologie di erogazione, il Corsista può accedere alle attrezzature e ai sistemi reali Cisco presenti nei Nostri laboratori o direttamente presso i data center Cisco in modalità remota h24. Ogni partecipante dispone di un accesso per implementare le varie configurazioni avendo così un riscontro pratico e immediato della teoria affrontata. Ecco di seguito alcune topologie di rete dei Laboratori Cisco Disponibili:

Corso CCNP Collaboration CLICA – Implementing Cisco Collaboration Applications

Dettagli del corso

Prerequisiti

Si consiglia la partecipazione al Corso Cisco CCNA.

Durata del corso

  • Durata Intensiva 5gg;

Frequenza

Varie tipologie di Frequenza Estensiva ed Intensiva.

Date del corso

  • Corso Cisco CLICA (Formula Intensiva) – Su Richiesta  – 9:00 – 17:00

Modalità di iscrizione

Le iscrizioni sono a numero chiuso per garantire ai tutti i partecipanti un servizio eccellente.
L’iscrizione avviene richiedendo di essere contattati dal seguente Link, o contattando la sede al numero verde 800-177596 o inviando una richiesta all’email [email protected].